It is possible to move a FlexLink Design Tool lease between two computers by using the Deactivation feature in the FlexLink Design Tool Utillity. This process is described with more details in this knowledge base article: https://software.support.flexlink.io/support/solutions/articles/35000144241-how-to-handle-a-computer-change
However, the deactivation process is not reliable and does not always work properly. A few different error messages are displayed. This is the most common:
Sometimes this message is displayed after deactivation:
But when FLDT is started on the new computer a message like this is displayed:
It's a known issue but unfortunately there is no permanent solution at the moment.
Workaround
Contact Software Support by creating a ticket in the support portal at https://software.support.flexlink.io/support/home
Describe the problem and attach a screenshot of the error message. Don’t forget to provide the FLDT username (e-mail address) for the account. Also follow the instructions at https://software.support.flexlink.io/support/solutions/articles/35000144235-collect-and-send-log-files and attach the zip file to the support ticket.
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